Help & Questions

 Frequently Asked Questions (FAQ)

 

1. Why should I buy vintage instead of new?

Vintage denim is not only sustainable but also of higher quality. The old cotton is more robust and develops a wash over decades that is difficult to achieve artificially. Plus, you're buying a unique item that no one else will wear!

 

2. Why do the measurements differ from the size on the label?

The "vintage trap" check: Why the label often doesn't correspond to modern sizes -Vintage jeans always run smaller, have also shrunk over time and have adapted to the respective body type. Please do not assume your normal size! Especially jeans from the 70s and early 80s have a relatively narrow hip compared to the waist.

It is therefore very important to pay attention to the waist, rise, thigh and hip. If the rise changes, the waist size that fits you also changes.
That's why measuring is so important

Since the items are made of 100% cotton, they do not stretch. That's why I measure each pair individually. Please always rely on my centimeter measurements, not on the size stamped on the leather patch!

 

3. How do I find my correct size?

The best way is to grab your favorite jeans from your closet that do not contain stretch. Lay them flat on the floor and measure the waist, hip, thigh, and rise. Compare these values with the information in my product description. If you are unsure how I measure, just check the homepage, there is a link 'to the guide' or simply click on the link below. 

unsure about the size? how do I measure correctly?

 

4. Are the jeans clean and odorless?

Clean? Yes, absolutely! Odorless? No, because they smell of the detergent I use. But they definitely don't smell typically vintage.

Hygiene is extremely important to me. Every item is deep-cleaned at 60°C with detergent and hygiene rinse, washed at least twice, and then freshly ironed. So you can put on your new jeans right after unpacking and feel good.

 

5. What does "professionally repaired" mean?

Vintage items have a history. Sometimes they have small weaknesses, such as thin areas in the crotch or on the pockets. I have these professionally repaired so that the jeans are fully functional again and last for many more years, without losing their cool vintage look.

 

6. Can I return the jeans if they don't fit?

Of course! I want you to feel 100% comfortable in your jeans. If they don't fit as you hoped, you can return them to me within 14 days at your own expense.

It's best to quickly review my cancellation policy

 

7. Shipping and Customs

Your vintage jeans will be shipped CO₂-neutral within Europe with DHL GoGreen Plus.

For deliveries to Great Britain, Norway, Switzerland, Canada and the USA, all customs duties and fees are included under the DDP guarantee. We ship with DHL Premium GoGreen and use the PDDP service, we cover all customs and import fees, so you don't have to pay them yourself upon delivery.

We usually ship your order on the same or the next business day. The estimated delivery times are:

  • Germany: 1–2 business days
  • Europe: 2–5 business days
  • Great Britain: 7 business days
  • USA: 7–20 business days
  • Canada: 7 - 18 business days

We are not responsible for delays caused by customs.

 

8. Shipping Transparency: Why We Deliver to These Countries

You might be wondering why we have made a very specific selection of European delivery countries. As a small German company, we are subject to European packaging legislation (EPR). This obliges us to take responsibility for the recycling of our shipping materials in each destination country.

We currently deliver to Belgium, Bulgaria, Estonia, Ireland, Croatia, Malta, the Netherlands, Slovenia, Czech Republic, and Hungary because these countries:

Offer clear exemption limits for small businesses, which we strictly adhere to.

Support recycling systems that we can co-finance from Germany without massive bureaucratic effort.

Do not require national special regulations (such as expensive local authorized representatives), which allows us to calculate our shipping prices fairly for you.

This ensures that every package we send arrives at your doorstep 100% legally compliant and environmentally responsible.